Complaints about water companies are getting lower

Complaints about water companies are getting lower

Water companies have taken a lot of criticism in the past for poor service.  However, Ofwat (The Water Services Regulation Authority) have recently reported that complaints in the United Kingdom have fallen.

The reason highlighted for consumers complaining is mainly due to the fact that they feel that they are paying for the mistakes which are being made by the water supply companies, mistakes which push the water pricing higher.

Hence a lot of water customers are now tending to see if they can get a better service as well as save money on their water bills.

Whilst the news that complaints have fallen over the last 12 months may be good news for the water companies, they still need to do more to maintain the infrastructure and address issues of the water supply, maintenance and most importantly the vast amount of leaks that are occurring in towns and cities all around Britain – all of which need to be improved according to Ofwat.

Ofwat looks at all 21 Water companies which operate within the United Kingdom and the report in June showed that water suppliers such as Anglian, Welsh Water , Northumbrian – north east operating  area , Severn Trent , Southern and Yorkshire had failed in meeting the targets which had been set  by them by the water regulator.

Those companies who had not met their leakage targets were being told that they would be fined.

Regina Finn the CEO of Ofwat (The Water Services Regulation Authority) said “Companies will be paying out around £38 million from their own pockets to fix the problems which were either not addressed previously or which had been spoken about in missing the targets set for them”.

Apart from recent the problems with leakage; 7 companies were alerted to problems with not maintaining the underground structure correctly which also in turn would prevent leaks, the water companies namely United Utilities, Northumbrian, Southern, Veolia Water Central, along with Severn Trent, Anglian and Welsh Water, have all been told to improve the service to the water supply and their customers.